1. Custom & Made-to-Order Cancellation Policy

Because Barakat Home creates handcrafted, custom-sized, and specially manufactured furnishings, orders cannot normally be canceled once manufacturing or material cutting has begun[cite: 1]. Any request for cancellation post-confirmation requires written approval from management[cite: 1].

2. Standard Catalog Items

Standard, uncustomized items that have not entered processing, crating, or dispatch may be canceled subject to approval[cite: 1]. In such approved cases, actual merchant gateway costs, processing charges, and logistics overhead incurred by Barakat Home will be deducted from the refunded sum[cite: 1].

3. Returns & Change of Mind

Returns based solely on a change of mind are not accepted[cite: 1]. Due to the scale, bespoke finishes, and precision electronics of our pieces, items cannot be returned simply due to personal preference changes after delivery or production[cite: 1].

4. Legitimate Return & Repair Conditions

A return, replacement, or repair is considered only when an item[cite: 1]:

• Has a verified structural or mechanical defect confirmed by our technical team[cite: 1].
• Sustained physical damage during delivery prior to handover by our team[cite: 1].
• Diverges materially from confirmed dimensions or agreed finishes[cite: 1].
• Is covered by applicable UAE consumer protection statutory mandates[cite: 1].

Where a minor defect can be fully restored without affecting appearance or performance, artisan repair is our primary remedy[cite: 1].

5. Refund Settlement Timeline

Approved refunds are returned exclusively via the original payment method[cite: 1]. Processing timelines are governed by your banking provider (typically 7–14 business days)[cite: 1].